Refund policy

Return Eligibility and Window

At Roadvex, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible products within 30 days from the date of delivery. Please note that the United States does not have a statutory cooling-off period for online purchases; our 30-day return window is our own store policy designed to provide you with ample time to evaluate your purchase.

To qualify for a return, items must meet the following conditions:

  • The product must be in its original condition, unused, and unworn
  • All original packaging, tags, labels, accessories, manuals, inserts, and documentation must be included
  • Proof of purchase (order confirmation or receipt) must be provided
  • Items must not show signs of excessive wear, intentional damage, unauthorized modifications, misuse, or improper handling beyond reasonable inspection
  • Products should be returned in a condition that allows them to be resold

We encourage you to inspect your items carefully upon delivery. If you notice any issues or if the product does not meet your expectations, please contact us as soon as possible to initiate a return.

How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact our customer support team before shipping any items back. You can reach us by:
    • Email: content@roadvex.shop
    • Phone: 5056528420
  2. Provide your order number, the item(s) you wish to return, and the reason for the return
  3. Our team will review your request and, if approved, provide you with return authorization and detailed instructions
  4. Carefully package the item(s) in their original packaging with all accessories, documentation, and materials
  5. Ship the return to the address provided by our customer support team

Please do not ship returns without contacting us first. Unauthorized returns or items sent without prior approval may not be accepted or may experience significant processing delays.

Return Shipping Address

Once your return is authorized, please ship items to:

Roadvex
111 Overland Trl
West Henrietta, NY 14586
United States

Return Shipping Costs

For standard returns initiated by the customer (buyer's remorse, change of mind, or personal preference), the customer is responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as Roadvex cannot be held responsible for items lost or damaged during return transit.

For returns due to our error—such as defective products, damaged items, or incorrect items shipped—Roadvex will cover the return shipping costs. Instructions for prepaid return labels or reimbursement will be provided when you contact our customer support team.

Refund Method and Timing

Once we receive and inspect your returned item, we will notify you via email regarding the status of your return. If your return is approved:

  • Refund method: Your refund will be processed to the original payment method used at the time of purchase
  • Refund timing: Please allow 5–10 business days after approval for the refund to appear in your account, depending on your financial institution's processing times
  • Partial refunds: In some cases, partial refunds may be issued for items that are returned in less-than-original condition, show signs of use, are missing components, or do not meet our return condition requirements

Original shipping charges (if any were applied to your order) are non-refundable unless the return is due to our error (e.g., defective, damaged, or incorrect item).

Non-Returnable Items

For health, safety, hygiene, and legal reasons, certain items cannot be returned once opened or used. Non-returnable items include, but are not limited to:

  • Intimate or sanitary goods, personal care items, and hygiene products once opened or used
  • Items marked as final sale, clearance, or non-returnable at the time of purchase
  • Customized, personalized, or made-to-order products
  • Perishable goods or products with expiration dates
  • Gift cards, digital downloads, and software
  • Products that have been used, installed, altered, or damaged by the customer

If you are uncertain whether a particular product is eligible for return, please contact our customer support team at content@roadvex.shop or 5056528420 before making your purchase.

Exchanges

At this time, Roadvex does not offer direct exchanges. If you need a different size, color, model, or version of a product, please return the original item following the procedures outlined above and place a new order for the desired item. This ensures faster processing and allows you to secure the item you need without delay.

If you have questions about product availability, sizing, or specifications before placing a new order, our customer support team is here to assist you.

Damaged, Defective, or Incorrect Items

Customer satisfaction and product quality are our top priorities. If you receive an item that is damaged, defective, or incorrect, please contact us immediately:

  • Email: content@roadvex.shop
  • Phone: 5056528420

When reporting a damaged, defective, or incorrect item, please provide:

  • Your order number
  • A detailed description of the issue
  • Clear photographs showing the damage, defect, or incorrect item (including packaging if applicable)

We will work quickly to resolve the issue. Depending on the circumstances, we will:

  • Send a replacement item at no additional cost
  • Issue a full refund, including any original shipping charges
  • Provide a prepaid return label for the damaged, defective, or incorrect item

You will not be responsible for return shipping costs in these situations. We may require the return of the defective or incorrect item for inspection, but we will cover all associated shipping expenses.

Order Cancellation

We understand that circumstances change and you may need to cancel an order. Roadvex will make every effort to accommodate cancellation requests, but please act quickly:

Before Shipment

If your order has not yet been shipped, you may cancel it by contacting us immediately at content@roadvex.shop or 5056528420. Provide your order number and cancellation request. If we are able to stop the order before it ships, we will cancel it and issue a full refund to your original payment method.

After Shipment

Once an order has been shipped, it cannot be canceled. However, you may refuse delivery or return the item(s) following our standard return procedures once you receive them. Standard return conditions and policies will apply, and the customer will be responsible for return shipping costs unless the return is due to our error.

Inspection Upon Delivery

We encourage all customers to inspect their orders immediately upon delivery. Check for:

  • Visible damage to the packaging
  • Missing items or incorrect items
  • Product defects or quality issues

If you notice any problems, please contact us within 48 hours of delivery to ensure the fastest resolution. Early reporting helps us address issues more effectively and ensures you receive the correct, undamaged products you ordered.

Refusal of Delivery

If you refuse delivery of a package, the items will be returned to Roadvex. Once we receive the returned package and verify its condition, we will process a refund minus any non-refundable shipping fees (if applicable). Please note that refusal of delivery does not exempt the customer from return shipping costs if the refusal was not due to our error.

Lost or Stolen Packages

Roadvex is not responsible for packages that are marked as delivered by the carrier but reported as lost or stolen after delivery. We recommend:

  • Tracking your order using the tracking number provided
  • Arranging for secure delivery (e.g., signature required) if you will not be home
  • Contacting the shipping carrier directly if a package is marked delivered but not received
  • Filing a claim with the carrier or your local authorities if theft is suspected

If you experience delivery issues, please contact us at content@roadvex.shop or 5056528420, and we will do our best to assist you and work with the carrier to resolve the issue.

Restocking Fees

Roadvex does not currently charge restocking fees for standard returns that meet our return eligibility criteria. However, we reserve the right to assess restocking fees or issue partial refunds in cases where returned items are not in their original condition, show signs of use or wear, are missing components, or have been damaged due to customer handling.

Contact Information and Customer Support

If you have any questions, concerns, or need assistance regarding returns, refunds, exchanges, damaged items, order cancellations, or any aspect of this policy, please contact our dedicated customer support team:

Roadvex
111 Overland Trl
West Henrietta, NY 14586
United States

Email: content@roadvex.shop
Phone: 5056528420

Our customer support team is committed to responding promptly and professionally to all inquiries. We strive to provide clear communication, fair resolutions, and exceptional service at every step of your Roadvex experience.

Policy Updates and Modifications

Roadvex reserves the right to update, modify, or revise this Return and Refund Policy at any time to reflect changes in our business practices, legal requirements, or customer feedback. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically to stay informed of their rights and responsibilities. Continued use of our website and services following any changes constitutes acceptance of the updated policy.

Governing Law and Dispute Resolution

This Return and Refund Policy is governed by and construed in accordance with the laws of the United States and the State of New York, without regard to conflict of law principles. Any disputes arising from or related to returns, refunds, or this policy shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes may be subject to binding arbitration or litigation in the appropriate courts located in New York, as determined by applicable law.

Final Notes

At Roadvex, we are dedicated to building trust and providing a positive shopping experience for every customer. We understand that returns and refunds are an important part of online shopping, and we are committed to handling every request with fairness, transparency, and professionalism. Thank you for choosing Roadvex. If you have any questions or need support, please do not hesitate to reach out—we are here to help.