Shipping policy
Shipping Destinations
Roadvex ships to addresses throughout the United States, including all 50 states, the District of Columbia, and U.S. territories. We currently ship only within the United States. At this time, we do not offer international shipping to destinations outside the United States. All orders must be shipped to a valid street address within our supported shipping zones. We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarders. Customers are responsible for providing accurate and complete shipping information at checkout. Roadvex is not liable for delays, non-delivery, or additional costs resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.
Shipping Rates and Free Shipping
Roadvex is pleased to offer free standard shipping on all orders shipped to addresses within the United States. There are no minimum purchase requirements, and no shipping fees are charged at checkout for deliveries within our standard shipping zones. Free shipping applies to our standard ground delivery service and covers the cost of transportation from our facility to the customer's address. Expedited or specialized shipping services, if requested and available, may incur additional charges, which will be clearly displayed at checkout before the customer completes the purchase.
Order Processing and Handling Time
At Roadvex, orders are typically processed within 1 to 2 business days after payment confirmation has been successfully completed. Processing time includes payment verification, inventory confirmation, quality inspection, packaging preparation, and coordination with shipping carriers. Business days are Monday through Friday, excluding federal holidays and weekends. Orders placed on weekends, federal holidays, or during high-demand promotional periods (such as Black Friday, Cyber Monday, or major sales events) may require additional processing time before shipment. Once an order has been processed and shipped, customers will receive a shipping confirmation email containing tracking information to the email address provided at checkout.
Delivery Estimates and Shipping Time
Once an order has been processed and handed over to the carrier, the estimated delivery time for most orders within the United States is 3 to 5 business days. This delivery window begins after the order has been shipped and does not include the processing time. The total time from order placement to delivery is therefore typically 4 to 7 business days, depending on processing and transit times.
Delivery timelines may vary depending on the customer's location, shipping carrier schedules, weather conditions, transportation delays, peak seasonal demand, public holidays, local carrier operations, and logistical circumstances beyond our control. Remote or rural areas may experience slightly longer delivery times. While Roadvex strives to ensure timely deliveries and works closely with our shipping partners to meet estimated delivery windows, these timeframes are estimates and not guaranteed delivery commitments. Roadvex is not responsible for delays caused by carrier performance, weather events, natural disasters, public health emergencies, transportation disruptions, or other events beyond our reasonable control.
Shipping Carriers and Tracking
Roadvex partners with reliable national and regional shipping carriers, including but not limited to USPS (United States Postal Service), UPS (United Parcel Service), FedEx, and other trusted logistics providers, to ensure safe and efficient delivery of orders. The specific carrier assigned to an order is determined based on the shipping destination, package size and weight, delivery speed, and carrier availability.
Once an order has been shipped, customers will receive a shipping confirmation email at the email address provided during checkout. This email will include a tracking number and a link to the carrier's tracking portal, allowing customers to monitor the progress of their shipment in real time. Customers can track their packages by visiting the carrier's website and entering the tracking number, or by clicking the tracking link provided in the shipping confirmation email. Tracking information is typically updated within 24 hours of shipment and reflects the most current status as reported by the carrier.
If tracking information has not updated within 48 hours of receiving the shipping confirmation email, or if a package appears to be delayed or lost in transit, customers should contact Roadvex at content@roadvex.shop or 5056528420 for assistance. We will work directly with the carrier to investigate the issue and provide updates or resolution as quickly as possible.
Split Shipments
In some cases, orders containing multiple items may be shipped in separate packages. This may occur if items are located in different warehouse facilities, if certain products require special handling or packaging, or if splitting the shipment allows for faster delivery of available items. When an order is shipped in multiple packages, each package will be assigned its own tracking number, and customers will receive separate shipping confirmation emails for each shipment.
There is no additional cost to the customer for split shipments — all items in the order remain eligible for free shipping as described above. Customers should refer to each tracking number to monitor the delivery status of individual packages. If any portion of a split shipment is delayed, lost, or damaged, customers should contact Roadvex immediately for assistance.
Delivery Delays
While Roadvex and our shipping partners work diligently to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control. Common causes of shipping delays include severe weather events (such as hurricanes, snowstorms, or floods), natural disasters, carrier capacity constraints, transportation network disruptions, public health emergencies, labor strikes, customs inspections (if applicable), incorrect or incomplete shipping addresses, failed delivery attempts, and other unforeseen logistical challenges.
If a package is significantly delayed beyond the estimated delivery window, customers should first check the tracking information provided by the carrier for the most current status and any delivery exceptions or notices. If the tracking information indicates that the package is lost, delayed for an extended period, or stuck in transit, customers should contact Roadvex at content@roadvex.shop or 5056528420. Our customer service team will investigate the delay, contact the carrier on the customer's behalf, and work to resolve the issue as quickly as possible. Depending on the circumstances, we may offer to reship the order, provide a replacement, or issue a refund in accordance with our refund and return policies.
Lost or Damaged Packages
Roadvex takes great care in packaging and shipping all orders to ensure that products arrive safely and in excellent condition. However, packages may occasionally be lost in transit or damaged during shipping due to carrier handling, transportation conditions, or other factors beyond our control.
Lost Packages
If tracking information indicates that a package has been delivered but the customer has not received it, the customer should first check with neighbors, building management, mailrooms, or other household members who may have accepted the delivery. Customers should also verify that the shipping address provided at checkout was correct and complete. If the package cannot be located, customers should contact Roadvex at content@roadvex.shop or 5056528420 within 7 days of the carrier's reported delivery date. We will open an investigation with the carrier and work to resolve the issue. Depending on the outcome of the investigation, we may reship the order or issue a refund.
If tracking information shows that a package is lost in transit, stuck at a carrier facility, or has not been scanned or updated for an extended period, customers should contact Roadvex as soon as possible. We will file a claim with the carrier and take appropriate action to ensure the customer receives their order or a refund.
Damaged Packages
If a package arrives visibly damaged (crushed, torn, wet, or otherwise compromised), customers should inspect the contents immediately upon delivery. If the products inside are damaged, defective, or unusable, customers should take photographs of the damaged packaging and the affected products and contact Roadvex at content@roadvex.shop or 5056528420 within 7 days of delivery. We will review the claim, work with the carrier if necessary, and arrange for a replacement shipment or issue a refund in accordance with our return and refund policies. Customers should retain all original packaging and damaged items until the claim has been resolved, as the carrier or Roadvex may request additional documentation or inspection.
International Shipping, Customs, Duties, and Taxes
At this time, Roadvex ships only to addresses within the United States and does not offer international shipping to destinations outside the United States. Customers located outside the United States are unable to place orders for delivery to international addresses. We do not ship to freight forwarders, package consolidation services, or international mail forwarding companies.
All prices displayed on the Roadvex website are in U.S. dollars (USD) and are exclusive of applicable sales tax. Sales tax is calculated and added at checkout based on the shipping destination and applicable state and local tax rates. There are no customs duties, import taxes, or international fees for domestic U.S. orders, as all shipments remain within the United States.
Address Changes and Delivery Instructions
Customers are responsible for providing accurate and complete shipping information at the time of checkout. Once an order has been processed and shipped, Roadvex cannot guarantee that the shipping address can be changed or updated. If a customer needs to change the shipping address after placing an order but before it has shipped, they should contact Roadvex immediately at content@roadvex.shop or 5056528420. We will make every effort to accommodate the request, but changes cannot be guaranteed once the order is in transit.
If a package is returned to Roadvex due to an incorrect, incomplete, or undeliverable address provided by the customer, the customer will be contacted to arrange re-shipment. Additional shipping charges may apply for re-shipment, and the customer will be responsible for those costs. Roadvex is not liable for delays, non-delivery, or loss resulting from incorrect address information provided by the customer.
Customers who require special delivery instructions (such as leaving the package at a specific location, requiring a signature, or delivery to a building concierge) should include those instructions in the order notes at checkout or contact the carrier directly using the tracking information provided. Roadvex and our shipping partners will make reasonable efforts to accommodate delivery preferences, but we cannot guarantee that all special requests will be fulfilled.
Signature Requirements and Delivery Confirmation
Most shipments from Roadvex are delivered without requiring a signature, and carriers may leave packages at the customer's address if no one is home. However, for high-value orders or in certain locations, the carrier may require a signature upon delivery. If a signature is required and no one is available to sign, the carrier will typically leave a delivery notice and attempt re-delivery or hold the package at a local carrier facility for customer pickup.
Customers who prefer signature confirmation or who have concerns about package security should contact the carrier directly using the tracking information provided, or contact Roadvex at content@roadvex.shop or 5056528420 to request signature delivery options. Additional fees may apply for signature-required delivery services.
Undeliverable Packages and Refused Shipments
If a package is deemed undeliverable by the carrier due to an incorrect address, multiple failed delivery attempts, or customer refusal, the package will be returned to Roadvex. Upon receipt of the returned package, we will contact the customer to determine next steps. Customers may choose to have the order re-shipped to a corrected address (additional shipping charges may apply), or they may request a refund in accordance with our return and refund policies. Refunds for returned packages may be subject to a restocking fee and will exclude original shipping costs, if applicable.
Customers who refuse delivery of a package without prior authorization from Roadvex may be responsible for return shipping costs and restocking fees. We encourage customers to contact us before refusing a shipment to discuss the reason and explore alternative solutions.
Order Tracking and Shipment Visibility
Roadvex is committed to providing customers with full visibility into the status of their orders. After an order has been shipped, customers will receive a shipping confirmation email containing a tracking number and a link to the carrier's tracking portal. Customers can use this information to monitor the real-time location and status of their shipment, view estimated delivery dates, and receive updates on any delivery exceptions or delays.
If tracking information is not available within 48 hours of the shipping confirmation email, or if the tracking status appears incorrect or has not updated for an extended period, customers should contact Roadvex at content@roadvex.shop or 5056528420 for assistance. Our team will investigate the issue, contact the carrier if necessary, and provide updates to ensure the customer's order is delivered successfully.
Shipping Policy Updates and Changes
Roadvex reserves the right to modify, update, or revise this Shipping Policy at any time to reflect changes in our shipping procedures, carrier partnerships, delivery capabilities, legal requirements, or business operations. Any changes to this policy will be posted on this page, and the effective date will be updated accordingly. Customers are encouraged to review this Shipping Policy periodically to stay informed of any updates. Continued use of the Roadvex website and placement of orders after changes have been made constitutes acceptance of the revised Shipping Policy.
Contact Us for Shipping Questions
If you have any questions, concerns, or requests regarding shipping, delivery, tracking, processing times, carrier information, or any other aspect of this Shipping Policy, please contact Roadvex using the information below. Our customer service team is available to assist with shipping inquiries, order updates, delivery issues, and all related matters.
- Email: content@roadvex.shop
- Phone: 5056528420
- Mailing Address: Roadvex, 111 Overland Trl, West Henrietta, NY 14586, United States
We are committed to providing excellent customer service and ensuring that every order is shipped, tracked, and delivered with care and professionalism. Thank you for choosing Roadvex.